Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility — To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return — Contact us at getpawmora@gmail.com and we will provide return instructions specific to your order. Items sent back without first requesting a return will not be accepted.

Damages and issues — Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Non-returnable items — We cannot accept returns on sale items or gift cards.

Exchanges — The fastest way to get what you want is to return the original item and once accepted, place a new order.

Refunds — Once we've received and inspected your return we'll notify you of the outcome. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at getpawmora@gmail.com.